Privacy Policy

1. Introduction

Welcome to RusyHay.com ("we," "our," or "us"). We are committed to protecting your privacy and providing a safe online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our water delivery services.

By accessing or using RusyHay.com, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, address, telephone number, email address, and business name (for office deliveries).
• Account Information: Username, password, and account preferences.
• Transaction Information: Order history, billing address, payment method details, and delivery instructions.
• Communication Information: Customer service inquiries, feedback, and survey responses.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device type, and unique device identifiers.
• Usage Information: Pages visited, time spent on pages, referring URLs, and interaction with website features.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and personalize content.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• Processing and fulfilling your water delivery orders
• Creating and managing your account
• Providing customer support and responding to inquiries
• Improving our website, services, and product offerings
• Sending service-related notifications and updates
• Sending marketing communications (with your consent where required)
• Conducting research and analysis to enhance user experience
• Ensuring the security and integrity of our website and services
• Complying with legal obligations and enforcing our terms of service

4. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contractual obligations to you when providing water delivery services.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services and ensuring website security.
• Consent: Processing based on your specific consent, such as for marketing communications.
• Legal Obligation: Processing necessary to comply with applicable laws and regulations.

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist us in providing services (payment processors, delivery partners, IT service providers).
• Business Partners: Companies we collaborate with to offer joint promotions or services.
• Legal Authorities: When required by law, court order, or governmental regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your data may be transferred as a business asset.

We do not sell your personal information to third parties.

6. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage systems with restricted access
• Regular security assessments and updates
• Employee training on data protection practices
• Incident response procedures

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to know what personal information we have collected about you.
• Correction: The right to request correction of inaccurate information.
• Deletion: The right to request deletion of your personal information.
• Restriction: The right to request restriction of processing of your data.
• Data Portability: The right to receive your data in a structured, commonly used format.
• Objection: The right to object to processing of your personal data.
• Withdrawal of Consent: The right to withdraw consent at any time for activities based on consent.

To exercise these rights, please contact us through the methods provided in the "Contact Us" section.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you
• Legal obligations to retain data for certain periods
• Statute of limitations under applicable law
• Our legitimate business needs

9. Children's Privacy

Our website and services are not directed to children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our website contact form.