1. Introduction
Welcome to rusyhay.com ("Company", "we", "our", "us"). These Terms and Conditions govern your use of our website located at rusyhay.com (together or individually "Service") and establish the legal relationship between you and our office water delivery service.
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.
2. User Obligations
When using our Service, you agree to:
- Provide accurate, current, and complete information when registering an account or placing orders
- Maintain and promptly update your account information
- Maintain the security of your account and password
- Accept responsibility for all activities that occur under your account
- Ensure adequate access to your delivery location during scheduled delivery times
- Handle our water containers and dispensing equipment with proper care
- Return all rented equipment in good condition upon termination of service
- Make timely payments for services rendered according to the agreed payment terms
3. Service Limitations
Our water delivery service is subject to the following limitations:
- Geographic service area is limited to specified regions; please confirm availability for your location
- Delivery schedules may vary based on location, weather conditions, and order volume
- Minimum order quantities may apply for delivery service
- We reserve the right to modify, suspend, or discontinue any aspect of our service at any time
- Product availability is subject to change without prior notice
- Delivery times are approximate and not guaranteed to exact hours
- Force majeure events (natural disasters, severe weather, etc.) may affect our ability to provide timely service
4. Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of rusyhay.com and its licensors. The Service is protected by copyright, trademark, and other laws of both the Russian Federation and foreign countries.
Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of rusyhay.com. All content, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors.
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without our express prior written consent.
5. Liability Limitations
To the maximum extent permitted by applicable law, in no event shall rusyhay.com, its affiliates, directors, employees, or agents be liable for:
- Any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or other intangible losses resulting from the use of or inability to use the service
- Any damage to property resulting from the use of our products or equipment
- Any issues arising from water quality after delivery if storage conditions recommended by us are not maintained
- Damages or injuries caused by misuse of water dispensers or containers
- Delays or failures in performance resulting from factors beyond our reasonable control
Our liability shall be limited to the maximum amount paid by you for our services in the six (6) months preceding the event giving rise to such liability.
6. Dispute Resolution
Any dispute arising from or relating to these Terms and Conditions or your use of the Service shall be resolved as follows:
- We encourage you to contact us first to seek an amicable resolution
- If the dispute cannot be resolved through direct negotiation, it shall be resolved through binding arbitration in accordance with the laws of the Russian Federation
- The arbitration shall take place in Moscow, Russia, and shall be conducted in the Russian language
- The arbitration decision shall be final and binding on both parties
- Each party shall bear its own costs in relation to the arbitration proceedings
You agree that any claim or cause of action arising out of these Terms or the use of the Service must be filed within one (1) year after such claim or cause of action arose, or be forever barred.
7. Cancellation and Refund Policy
Orders may be cancelled according to the following terms:
- Cancellations must be made at least 24 hours before scheduled delivery time
- Late cancellations may incur a restocking fee of up to 30% of the order value
- Refunds for prepaid services will be processed within 14 business days
- Damaged or defective products must be reported within 24 hours of delivery for replacement or refund
- Subscription plans may be cancelled with 30 days' notice
8. Privacy Policy
Your use of the Service is also governed by our Privacy Policy, which is incorporated herein by reference. Please review our Privacy Policy to understand our practices regarding your personal information.
9. Amendments to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.